Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
Returns are only accepted for goods that did not arrive, or goods that are damaged during shipping or that do not match their description in the catalogue.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact the vendor from whom you purchased the item.
Refunds
Once your return is received and inspected, the vendor will send you an email to notify you that they have received your returned item and will also notify you of the approval or rejection of your refund.
In case of a dispute between you and your vendor, email us at he***@*********ss.org and we will arbitrate the dispute.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact your vendor at their email adddress.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are damaged. If you need to exchange it for the same item, send us an email to the vendor from whom you purchased the goods and send your item to their physical address.
Shipping returns
To return your product, you should mail your product to your vendor’s physical address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at he***@*********ss.org for questions related to refunds and returns.