PRIVACY POLICY

UNSEENPRESS: Privacy Policy

Last Updated: 8th October 2025

This Privacy Policy describes how UNSEENPRESS COLLECTIVE C.I.C. (“UNSEENPRESS”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or use our website https://www.unseenpress.org (the “Site”) and related services (the “Services”).

We are committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Who We Are

Data Controller:
UNSEENPRESS COLLECTIVE C.I.C.
Email: in**@*********ss.org
Registered in England and Wales.
We determine the purposes and means of processing personal data collected via our Site.

If you are a Vendor, you may also act as a data controller for data you collect from Buyers (e.g. shipping information).

2. Information We Collect

We collect the following types of personal information:

a) Information You Provide to Us

  • Account details: name, email address, password, username
  • Profile information: bio, website, contact details (if provided)
  • Vendor details: shop name, payment account info, business name (if applicable)
  • Purchase details: billing/shipping address, phone number
  • Communication: messages, enquiries, or feedback sent to us

b) Information Collected Automatically

When you use our Site, we automatically collect:

  • Device information: IP address, browser type, operating system
  • Usage data: pages viewed, time on site, clicks, and referring websites
  • Cookies and tracking technologies: (see Section 8 below)

c) Payment Information

Payments are processed securely by third-party payment providers (e.g. Stripe, PayPal).
We do not store full credit or debit card details.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To create and manage your account
  • To process orders and payments
  • To communicate with you about orders, updates, and support
  • To provide and improve our Services
  • To comply with legal obligations (e.g. tax, accounting)
  • To send newsletters or marketing (only if you’ve consented)
  • To prevent fraud and ensure platform security

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: to provide our Services and fulfil transactions
  • Legal obligation: to comply with UK law (e.g. record-keeping)
  • Consent: when you opt in to marketing communications
  • Legitimate interests: to operate and improve the Site, prevent misuse

5. Sharing Your Information

We only share your data when necessary:

  • Payment processors (e.g. Stripe, PayPal)
  • Shipping providers (for order fulfilment)
  • Vendors (if you are a Buyer) — they receive shipping details to send your order
  • Service providers (hosting, analytics, email platforms)
  • Legal authorities when required by law

We do not sell or rent your personal data.

6. Data Retention

We keep your information only as long as necessary:

  • Account data: for as long as your account is active
  • Transaction data: for 6 years to comply with UK tax law
  • Communications: as long as needed for support and record-keeping

You may request deletion at any time (see Section 9).

7. Your Rights (UK GDPR)

You have the following rights:

  • Access – request a copy of your data
  • Rectification – correct inaccurate or incomplete data
  • Erasure – request deletion (“right to be forgotten”)
  • Restriction – limit how we use your data
  • Data portability – request transfer to another provider
  • Objection – to certain processing, including marketing
  • Withdraw consent – at any time, if processing is based on consent

To exercise your rights, contact us at in**@*********ss.org.
We will respond within 30 days.

If you are dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/

8. Cookies and Analytics

We use cookies to improve user experience and analyse traffic.
Cookies may:

  • Remember your preferences
  • Keep you logged in
  • Collect anonymous usage statistics (via tools like Google Analytics)

You can manage or disable cookies via your browser settings.

For more details, see our separate Cookie Policy (optional).

9. Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure (HTTPS) connections
  • Encrypted payment processing
  • Limited access to personal data
    However, no system is 100% secure; you use the Site at your own risk.

10. Third-Party Links

Our Site may contain links to other websites. We are not responsible for their privacy practices or content.

11. Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect data from them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date.

13. Contact Us

If you have questions or wish to exercise your rights, contact:

📧 in**@*********ss.org
🌐 https://www.unseenpress.org/contact